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Schools & LAs Case Management support

Case Management support

What is Case Management?

The mobility of Armed Forces families can have an academic, social and emotional impact on Service children. Issues may subsequently arise that require support outside of the capacity of the school and/or local authority (LA). In these instances, the Regional School Liaison Officers (RSLOs) for Service children in Wales will work with the school and relevant LA to identify support that could be accessed to overcome the barriers that the individual child or small groups of Service children are facing. 

How does Case Management work?

The RSLOs will case manage this support – coordinating interventions, monitoring progress, and measuring the impact with each school. RSLOs will have access to funding for some of these interventions when required. The case management support from RSLOs is available for schools to access at any point of the year.

Who can benefit from Case Management?

Case management is available to schools that have an individual Service child or a very small number of Service children with a specific need related to the impact of their Armed Forces lifestyle.

SSCE Cymru can fund Case Management support for Service children who fall under Definition 1:

The Welsh Government defines a Service child as:

Someone who has parent(s) – or person(s) with exercising parental responsibility – who is/are Service personnel:

•       In HM Regular Armed Forces

•       In full commitment as part of the full-time Reserve service

•       Is a veteran who has been in service within the last two years

•       One of their parents died whilst serving in the Armed Forces and the pupil receives a pension under the   Armed Forces Compensation Scheme or the War Pensions Scheme.

However, options for Service children who fall under Definition 2 can be explored with the relevant RSLO.



 Overview of case management support

If your school has an individual child or a very small number of Service children who you think may require this support, please contact the RSLO for your region to discuss the case management process further.

School guidance

Case management example

Service child background: Has experienced high mobility, is an EAL pupil, and joined the school during lockdown. Before beginning the intervention, the pupil was extremely shy, uncomfortable when communicating with his peers and teachers, and disengaged from most lessons in school.

Awarded: £500

Intervention: Release a member of staff, with whom the pupil had built a positive rapport, to deliver interventions that aimed to improve the pupil's confidence, communication and wellbeing in school.

Impact: After several weeks of support, the pupil was noticeably more engaged with their learning and peers, and grew the confidence to partake in a PE lesson for the first time since joining the school.

It's ok talking over skype and that but sometimes you just want a hug when Dad is away.

Service children’s quotes

"As soon as we get used to a house, you get moved - I’ve been to four schools and moved six times."


"I lived in Nepal, then we went to Brunei, then Malaysia."


"In my eyes, you have hundreds of friends in different places."


"I’m used to moving now and mixing with the children... I’ve done it so many times, it’s just a normal thing now."


"It's ok talking over skype and that, but sometimes you just want a hug when Dad is away."


"I’ve enjoyed going around to lots of places around the world, it's adventurous and exciting."


"In my eyes, you have hundreds of friends in different places."


"My mum got a chalk board and it says how many sleeps on it with chalk, every minute it’s getting closer for him coming home."


"I don’t want him to get promoted... I want him to get promoted but I don’t want to leave."


"I might be going to boarding school so that I don’t change schools every few years."


"I've been to seven different schools; I’ve not stayed put in one school long enough."


"He has been away for six months and he is back for two weeks, then he goes away again."


"My parents were in the Army. My mum is a like a nurse and my dad went to the war in Afghanistan. I actually didn’t really know what he was doing so I was like, ‘Cool Dad, go there,’ but then I found out and thought, 'Thank God he came back alive.'"


"He signed off last week, so he will be done by the end of this year. He’s done 24 years. I find that better because he will be around a lot. He likes watching us playing rugby, so he will get to see us more."


"I’m going to a new place entirely. They don’t know anything about me and that’s a big restart and that’s really good for me."


"I moved to Wales because my dad was posted in the Army. I thought I would get bullied and I was shy when you meet new people, but I made some friends."